PBX Telephone Features

Telephone Feature Listing & Operations

Telephone Feature Description

  • Call Transfer

    • Call Transfer allows a telephone user on any two-party call to hold the existing call and originate another call to a third party. The user may consult privately or transfer the original call to the third party.

    • Implementation

  • Internal Call Forward

    • The Internal Call Forward (Internal CFW) feature allows you to selectively forward only internal calls to the Internal CFW DN. Internal CFW is activated/deactivated on a per-telephone basis and is user programmable when Internal CFW is activated by the Administrator.

    Implementation

  • Call Park

    • Call Park (CPRK) places a call in a parked state, similar to hold, where it can be retrieved by any Attendant Console or telephone. A parked call must have an access ID, also known as a Park DN. This is done by parking the call on a System Park DN or on any telephone Directory Number (DN) in the system.

    Implementation

  • Call Hold

    • Permanent Hold holds an active call on a 2500 telephone without attendant assistance. Calls cannot be originated or received while in the Permanent Hold mode. Incoming calls receive a busy signal if Hunting is not defined for the called telephone. If the telephone user goes on hook after activating Permanent Hold, the telephone periodically receives a one-second ring burst as a reminder that the call is on hold.

    Implementation

  • Conference Call 3 & 6 Party

    • Conference adds additional parties to an established call. The maximum is three or six, depending on the Conference feature assigned to the conference call originator. Not all conference parties have to be local to the Meridian 1, although one party must be an internal Directory Number (DN) to uphold the conference connection.

    Implementation

  • Group Call Pickup

    • Group Call Pickup allows you to pick up a call to a ringing extension in your pickup group, a designated group of phones in your work area, without knowing its directory number. Not all phones in your area are necessarily in your pickup group. Ask your Administrator which extensions are members of your group.

    Implementation

  • Remote Call Forward

    • Remote Call Forward allows a telephone user to program Call Forward from a remote telephone. With Remote Call Forward enabled, forwarding DNs can be defined and Call Forward All Calls can be activated from within the Meridian 1 or outside the local switch. The Remote Call Forward (RCFW) feature is password protected.

    Implementation

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Telephone Feature Operations

Call Transfer

To transfer an active call on a Meridian 1 proprietary telephone, follow these
steps:

  1. Press Transfer.
    The call is on hold.
  2. Dial the number where you want to transfer the call.
  3. Press Transfer when you hear ringing or after your call is answered.
  • When your call is answered, you may speak privately with the new party
    before completing the transfer.

To transfer an active call on an analog (500/2500 type) telephone, follow
these steps:

  1. Flash the switchhook or press Link on an M8009 or M8314.
    The call is on hold.
  2. Dial the number where you want to transfer the call.
  3. Flash the switchhook or press Link when you hear ringing or after your call is
    answered.
  • When your call is answered, you may speak privately with the new party
    before completing the transfer

.

Internal Call Forward

To forward internal calls from a Meridian 1 proprietary telephone:

  1. Press the Forward key.
  2. Dial the number where calls are to be forwarded.
  3. Press the Forward key.

To cancel Internal CFW from a Meridian 1 proprietary telephone:

  • Press the Forward key.

To activate call forward on an analog (500/2500 type) telephone, follow
these steps:

  1. Lift the handset and listen for dial tone.
  2. Dial the call forward activation flexible feature code (#9) and then dial the number you would like your calls forward too.
  3. Hang up

To deactivate call forward follow these steps:

  1. Lift the handset and listen for dial tone.
  2. Dial the call forward deactivation flexible feature code (##9).
  3. Hang up

Call Park

To park a call from a Meridian 1 proprietary telephone while a call is in session:

  1. Press the Park key. You will notice that your display shows a system park dn (2101-210).
  2. At this time you have two options, you may press the Park key again and your call will be parked at the park dn that was displayed on your screen or you may park the call at any system dn that you choose by dialing it manually and then pressing the Park key.
  3. The call is now in a parked state.

To park a call from a (500/2500 type) telephone, follow these steps:

  1. Flash the switchhook or press Link on an M8009 or M8314.
  2. Dial the call park flexible feature code *6.
  3. Dial any system dn (2200-2699) and hang up.
  4. The call is now in a parked state.

To retrieve a parked call:

  1. Pick up the handset and dial the Call Park Access flexible feature code **6
  2. Dial the system park dn that was displayed when you initially parked the call or the system dn that you dialed when parked the call.

Note: If a call is left in a parked state for more than 45 seconds the parked call then gets sent back to the original dn that they were put into park by.

Call Hold

To place a call on hold from a Meridian 1 proprietary telephone while a call is in session:

  1. Press the Hold key.
  2. Your call is on hold.
  3. After 60 seconds you will receive a buzz tone as a reminder that the call is still on hold.

To place a call on hold from a (500/2500 type) telephone, follow these steps:

  1. Flash the switchhook or press the Link key.
  2. Dial #4
  3. Your call is on hold.
  4. After 60 seconds you will receive a short ring burst from your telephone as a reminder that the call is still on hold.

To retrieve a call from hold, just pick up the handset to resume your call session.

Conference Call 3 & 6 Party

To place a conference call from a Meridian 1 proprietary telephone while call is in session:

  1. Press the Conf key.
  2. Dial the next caller you would like to conference in.
  3. When connected press the Conf key again to connect all parties.

To place a conference call from a (500/2500 type) telephone, follow theses steps:

  1. Flash the switchhook or press the Link key.
  2. Dial the next caller you would like to conference in.
  3. When connected flash the switchhook or press the Link key to connect all parties.

Note: Not all directory numbers are programmed for six party conference. Call your PBX Administrator for more information.

Group Call Pickup

To answer a call in your Call Pickup group from a Meridian 1 proprietary
telephone, follow these steps:

  1. Lift the handset, or press a DN key.
  2. Press Pickup key.

To answer a call in your Call Pickup group from an analog (500/2500 type)
telephone, follow these steps:

  1. Lift the handset.
  2. Dial the Pickup Group Flexible Feature Code *3.
  3. You are connected to the caller.

Note: You must contact your PBX Administrator if you would like this feature activated.

Remote Call Forward

To perform Remote Call Forward follow these steps:

  1. Dial the Remote Call Forward Activate FFC code. #7
  2. Dial the Station Control Password for the telephone to be forwarded.
  3. Dial the Prime DN of the telephone to be forwarded.
  4. Dial the number to which calls will be forwarded.
  5. Dial the end of entry digits. #7

To deactivate Remote Call Forward follow these steps:

  1. Dial the Remote Call Forward Deactivate FFC code. ##7
  2. Dial the Station Control Password for the telephone.
  3. Dial the Prime DN of the telephone

Note: You must contact your PBX Administrator if you would like this feature activated.

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